How we work

From your request to delivery — every step, in the open.

This is the page buyers care about most. Here is exactly what happens after you reach out, who does what, and roughly how long each stage takes.

The process

9 steps, one accountable partner.

You always have a single point of contact. We coordinate producers, inspectors and freight so you don’t have to.

1
Request (RFQ)
Instant
You send your request with product/service, quantity, destination and Incoterm. The clearer it is, the faster the quote.
2
Sourcing & Matching
1–3 days
We identify suitable candidates from our vetted network and verify capacity and references.
3
Quotation & Proforma
Within 48h
We prepare a proforma invoice with transparent pricing, service fee and delivery terms. First response within 48 hours.
4
Sampling
3–10 days
We send samples before approval and lock color/size/material details in writing.
5
Order Confirmation & Payment Terms
We set the payment plan on a deposit/balance basis and start the order with written confirmation.
6
Production Tracking
We track production with periodic reports and flag any delay risk in advance.
7
Quality Control (QC)
Pre-production, during-production and pre-shipment inspection, with photo/video reporting.
8
Packing, Logistics & Customs
We choose sea/air/land, organize documents and customs, and optimize the container.
9
After-Delivery Support
We stay with you after delivery, handling repeat orders, changes and any non-conformities.

Payment & sampling FAQ